FAQ
Frequently asked questions
Answers to common questions about surveys, coverage, programmes, and compliance for suspended ceilings, dry lining, and partition walls.
What is your main service?
Suspended ceilings are our core specialism — MF grids, tile systems, acoustic finishes and commercial installs across the North East, Yorkshire, Lancashire, Cumbria and the Humber. Dry lining and partition walls are available under the same team when your programme needs them. See our suspended ceilings page for system options.
Do you offer free site surveys?
Yes. We survey projects across the North East, Yorkshire, Lancashire, Cumbria and the Humber at no charge and provide fixed-price quotations with clear scope boundaries. Book a free survey and we will confirm void heights, access and programme assumptions on site.
Which areas do you cover?
We are based in Teesside and cover 250 towns across the North East, Yorkshire, Lancashire, Cumbria and the Humber — including Middlesbrough, Newcastle, Leeds, York, Hull, Sheffield and many more. See all areas we cover.
Can you work in occupied buildings?
Absolutely. We plan phased works, out-of-hours shifts, and protection to occupied areas — common on office refurbishments, healthcare schemes, and retail fit-outs. Tell us about access constraints when you request a quotation.
Are you insured?
Yes. We carry full employer and public liability insurance and work to documented safe systems of work. Fire stopping and compliance documentation is provided for handover where required.
How long does a suspended ceiling installation take?
Programme depends on area size, ceiling type, and whether strip-out is required. A typical open-plan office floor can often be ceilinged within one to two weeks after first-fix M&E is ready. We confirm timelines on survey — see our guide on the blog for planning tips.
How much do commercial suspended ceilings cost?
Costs vary with system type (mineral fibre, metal tile, MF plasterboard), acoustic performance, strip-out, access and integration with lighting or HVAC. We avoid generic m² rates online because they mislead — a free survey produces a fixed-price quotation for your building.
Do you handle asbestos ceilings?
We do not remediate asbestos ourselves, but we coordinate with licensed removal contractors and install new ceilings once clearance certificates are issued.
Can you provide fire-rated partitions?
Yes. We install FD30 and FD60 metal stud partition systems to tested details, including fire stopping at penetrations and documentation for building control. Details are on our partition walls service page.
Do you work evenings or weekends?
Yes, where the programme needs it. Retail, healthcare and occupied offices often require out-of-hours working — we price and resource that clearly in the quotation rather than as a surprise variation.
What information do you need for a quote?
Drawings are ideal, but photos, floor areas, and a brief description are enough to arrange a survey. We will confirm ceiling void heights, substrate types, and access on site via our contact form or phone.
Do you only work in Teesside?
No. Teesside is our base, but we regularly install across the North East, Yorkshire, Lancashire, Cumbria and the Humber. Browse our local area pages for the nearest town to your site.
Can you match existing ceiling tiles on a partial refresh?
Where the product is still available we match edge detail and face pattern as closely as possible. If the range is obsolete we will show you the nearest modern equivalent on survey and quote both tile-only and full-grid options.
Do you strip out old ceilings as well as install new ones?
Yes. Strip-out, disposal and protection of occupied areas can be included in the same fixed-price package as the new suspended ceiling install.
Will you work with our electrician or M&E contractor?
Yes. We coordinate grid openings with lighting, sensors and HVAC so the finished ceiling looks intentional. Agree positions before tiles are ordered whenever possible.
Do you cover Northumberland and Wearside as well as Teesside?
Yes — including towns such as Sunderland, Washington, Hexham, Morpeth and Cramlington, plus wider coverage into Leeds, York and Hull. If your site is not listed, contact us anyway.
What happens after handover?
We complete snagging, leave attic stock where agreed, and can provide maintenance advice for landlords and facilities teams. Read our guide on ceiling maintenance plans.
Still have questions?
Contact our team